1. Your Contract
Regardless of the size of the group the booking is for, we will only deal with the person named as the lead customer in all correspondence. As the lead customer you:
- Must be over the age of 18 years
- Are confirming that you have the legal authority / capacity to act as the lead customer on behalf of yourself and, if applicable, the rest of your group
- Are responsible for the accuracy of all information you provide
This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. If you were unaware of these terms and conditions when you made the booking and you are not happy to proceed now that you have seen them, you must return all documentation within 7 days of receiving it. In these circumstances we will only cancel your booking and provide a full refund, if:
- Your booking was made more than 10 weeks from the start of the event
- You have not commenced your travel or the event has not started
2. Payment
To comply with the Package Travel Regulations and for your financial protection, fasttracktours.co.uk is a member of Trust My Travel and our membership number is TMT2964.
All client money, whether by bank transfer or card payment, is paid into an independently managed Trust Account held at Barclays Bank in the UK. This means in the unlikely event of our financial failure you will receive a refund for the services you have paid for.
Money is not received by us until all suppliers have been paid and you have completed your trip.
Trust My Travel is Authorised and Regulated by the Financial Services Authority under the PSR 2009: No. 569641. For more information about how your payments are protected please visit www.trustmytravel.com.
Your booking will be confirmed when we have been notified full payment has been received.
3. Insurance and Passports
We recommend that:
- All members of the group have adequate travel insurance and that it includes repatriation due to accident or illness
- You take out adequate vehicle recovery insurance while you are abroad
You must hold a valid passport for the duration of your stay abroad. In addition non-EU nationals may require a visa for travel in Europe.
4. Changing Your Booking
If, after receiving confirmation of your booking from us, you wish to change your booking in any way, we will do our utmost to comply with your wishes if they are possible. You may incur an administration charge from us and you will also be liable for any costs we must pay to make the alteration. It is likely the level of these costs will be higher the nearer to the event you request the changes to be made. In certain circumstances it may not be possible to change your booking and changes might result in a cancellation charge of 100%.
5. Cancellation of Your Booking by You
You are entitled to cancel your booking at any time. The request to cancel the booking must be made in writing by the lead customer. The cancellation will take effect when we have received the written request at our office. Because we incur costs in cancelling your booking, you will have to pay the applicable cancellation charges. We will make reasonable attempts to resell your booking on your behalf. If we cannot resell your booking the cancellation fee you must pay is 100% of total booking cost. You may be able to reclaim the charge under the terms of your insurance policy.
6. If We Change or Cancel Your Booking
It is unlikely that we will need to make change or cancel your booking but, occasionally, we may have to and we reserve the right to do so at any time. Most of the changes will be minor and we will advise you of them at the earliest possible opportunity. If we have to make a change or are unable to provide you with what you have booked, you are entitled to a full refund of all monies paid. Alternatively you can accept an offer of alternative arrangements of comparable standard from us, if available. Please note that in cases of war, riot, industrial dispute, natural disaster/adverse weather conditions, actual or threatened terrorist activity or other forms of Force Majeure we cannot accept liability or make any refund.
7. If you have a complaint
If you have a problem during the event, please inform the relevant supplier (e.g. the event organiser, hotelier, etc) immediately, who will endeavour to put things right. Any claim for compensation might be affected if you do not do this. If your complaint is not resolved locally, please write to us within 28 days of you returning home. Your letter must contain your booking reference and as much relevant information as possible.